Privacy Policy

Privacy Policy of the serious.ro website

Last updated: 2 November 2026 (replaces the version of 25 May 2018)

This notice explains, as required by Articles 13 and 14 of Regulation (EU) 2016/679 (the GDPR), what personal data the website www.serious.ro collects, why, on what legal basis, for how long, who receives it and what rights you have. Our customer portal (e-Client) and translator portal (eTranslator) have their own privacy notices.

1. Who we are

The controller is Serious Business 2003 SRL, registered office: 15B Doamna Stanca Street, Pitești, Argeș County, 110330, Romania; Trade Register J2003000610039; VAT RO15425387. Telephone +40 21 3124641, e-mail office@serious.ro.

Data Protection Officer (DPO): dpo@serious.ro. Requests about your data: info.gdpr@serious.ro.

2. What we collect, why, and for how long

Situation	Data	Purpose	Legal basis (GDPR)	Kept for
Contact form	name, company, e-mail, telephone, message, IP address	to answer you	steps you ask for before a contract, Art. 6(1)(b); our legitimate interest in answering business enquiries, Art. 6(1)(f)	2 years
Quote request form	company, country, contact person, e-mail, telephone, details of the service, message, the files you upload, IP address	to prepare and send you an offer	steps you ask for before a contract, Art. 6(1)(b)	request: 2 years; uploaded files: 1 year. If you place an order, the project is handled under our contract and accounting rules.
Presentation request	e-mail; optionally name and company; IP address	to send you our presentation and tell our team about the request	your consent, Art. 6(1)(a)	1 year
Visiting the site	IP address and its host name, page, referring page, browser, time	security of the site, preventing abuse (for example limits on forms), visit statistics	our legitimate interest, Art. 6(1)(f)	90 days
Statistics and advertising cookies	online identifiers, pages visited, device and browser data	Google Analytics statistics; measuring and showing our Google Ads	your consent, Art. 6(1)(a), and Art. 4(5) of Law 506/2004	see the Cookie Policy
Map and charts from Google	IP address, browser data	showing the Google map on the contact page and the interactive charts	your consent (they load only after you accept cookies or click to show them), Art. 6(1)(a)	by Google, under its own policy

Please do not send us special categories of data (health, ethnic origin, religion, etc.) unless a document you need translated requires it. Documents sent for translation are handled confidentially, under our ISO/IEC 27001 certified information security system.

Giving us your data is voluntary, but without it we cannot answer you or prepare an offer. We do not make decisions about you based solely on automated processing. We do not send newsletters to people who only used this website.

3. Who receives the data

our employees and collaborators who need it, all bound by confidentiality;
our hosting and e-mail provider, which stores the site, its database and our mailboxes in Romania and acts as our processor;
only with your consent: Google Ireland Limited (Google Analytics, Google Ads, Google Maps, Google Charts);
our accounting, legal and tax advisers, when needed;
public authorities, only when the law requires it.

We do not sell personal data.

4. Transfers outside the European Economic Area

The data collected through the site is stored in Romania. Google may process data in the United States: Google LLC is certified under the EU-U.S. Data Privacy Framework, covered by the European Commission's adequacy decision of 10 July 2023, and also uses the Commission's Standard Contractual Clauses. This only happens if you have accepted cookies or clicked to load the map or a chart.

5. Your rights

You have the right to access your data, to have it corrected or erased, to restrict its processing, to receive it in a portable format and to object to processing based on our legitimate interest. Where processing is based on consent, you may withdraw it at any time, without affecting what was done before: for cookies, use the Cookie settings link at the bottom of every page; for anything else, write to us.

Write to info.gdpr@serious.ro or dpo@serious.ro, or by post to the registered office above. We answer within one month. You may also complain to the National Supervisory Authority for Personal Data Processing (ANSPDCP), 28-30 Gen. Gheorghe Magheru Blvd, Sector 1, Bucharest, www.dataprotection.ro.

6. Security

The site uses an encrypted connection (HTTPS). Access to the data is limited to the people who need it. Our information security management system is certified ISO/IEC 27001.

7. Children

This site is meant for companies and is not addressed to children. If we learn that we hold data of a minor without the consent of a parent, we delete it.

8. Changes

When this notice changes, we publish the new version on this page with its date.